GitHub Education application blocked: “Outstanding discount request for @nkjapan” but no application status shown (only “Submit application”)

[nkjapan]

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GitHub Feature Area

GitHub Education

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Hi everyone,

I’m trying to apply for GitHub Education (Student benefits / Student Developer Pack), but I’m stuck in a loop where GitHub says I already have a pending request, yet I can’t see any application status anywhere.

Context
I previously had a separate GitHub account that used my university email.
Today, I deleted that old account.
I’m now using my main GitHub account @nkjapan (personal email) and trying to apply using my university email (by adding it to this account).

What happens
When I submit the application, I get this error:
There was an error creating the discount request. Errors: Discount request could not be created. Discount request errors: You have an outstanding discount request for @nkjapan. We will get back to you soon.

The confusing part
If I go to the Education benefits page, there is no application status shown (no pending/under review view, no “already submitted” message). It only shows “Submit application” again, so I can’t view/cancel/edit the “outstanding” request.

What I tried
Logging out/in
Trying in an incognito/private window
Re-checking Education benefits page vs the application submission flow

Questions
Is there any way to view the outstanding request or clear/reset it when the UI shows no status?
After deleting an old account that used the same university email, is there a delay before the Education system recognizes the new setup?
If the academic email was previously used for Education on the deleted account, does that permanently block re-applying from another account (even if the email is now added to @nkjapan)?

Any advice would be appreciated. Thanks!

[mecodeatlas]

Hey there! 👋

Thanks for posting in the GitHub Community, @nkjapan! We're happy you're here. You are more likely to get a useful response if you are posting in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

I've gone ahead and moved this to the correct category for you. Good luck!

[nkjapan]

Thanks, @mecodeatlas !

[MihaiCulbida]

Hi! This usually happens when a previous application is still “pending” in GitHub Education, even if you can’t see it. Since you deleted your old account, the system might take some time to recognize that your academic email is now on a new account.

What to do:

Wait 24–48 hours and try applying again.

If the error persists, contact GitHub Education support: https://education.github.com/contact
. Explain that your old account was deleted and your email is now on your current account. They can manually clear the pending request.

[nkjapan]

I see. I'll wait then! Thanks for the help!