Requesting Assistance: No response on Refund Ticket #3944547 for 2 weeks

[akafun]

Discussion Type

General

Discussion Content

Hi everyone, I’m seeking some guidance or help from the GitHub staff regarding a pending billing issue.

I submitted a refund request for an unused Copilot subscription 14 days ago (Ticket #3944547). Despite providing all necessary details, I haven’t received a single update or response from the support team in two weeks.

Background:

The Issue: I requested a refund for a Copilot subscription that remained unused.

Ticket ID: #3944547

Status: Opened 2 weeks ago, currently has 4 comments (including my own follow-ups), but no official reply.

Environment: As a developer relying on GitHub tools, clear communication on billing is crucial for my budget planning.

I understand the support team might be busy, but two weeks without any acknowledgment for a financial matter is quite concerning.

Could a GitHub Moderator or Staff member please look into the status of this ticket? I would appreciate any help to get this resolved.

Thank you!

[mecodeatlas]

Thanks for posting in the GitHub Community, @akafun!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Discussions category is solely related to conversations around the GitHub product Discussions. This question should be in the Copilot Conversations category. I've gone ahead and moved it for you. Good luck!